Wellquest Senior Living

Overview

Wellquest Senior Living is a nursing home in Chonburi province, caring for 45 residents with a team of 22 staff members. The facility provides both general care and intensive care for residents requiring high levels of assistance.

The Problem

Wellquest faced severe supply management challenges:

• Missing items and inaccurate counts: Families brought large quantities of personal supplies (3-5 diaper brands per resident, wet wipes, medications, supplements). The paper tracking system could not keep up.
• Family disputes: Multiple families questioned whether their deposited supplies were actually used for their loved one or consumed by other residents, creating trust issues.
• Redundant ordering: Without accurate stock visibility, the facility over-ordered from suppliers.
• Time wasted on manual counts: Staff spent 2-3 hours per week manually counting stock.

The Solution

Wellquest adopted CloudNurse with a focus on the dual-source inventory tracking system:

1. Deposit logging: Every time a family brought supplies, staff scanned and recorded items in the system.
2. Daily usage logging: Staff recorded supply consumption per resident, distinguishing between family-deposited and facility-provided items.
3. Automatic alerts: When supplies dropped below configured thresholds, the system sent LINE messages to families automatically.

Results

After 4 months of use:

• 40% reduction in supply waste: Accurate tracking revealed exactly what was used, by whom, and when.
• Family disputes dropped to near zero: Families could see supply usage reports via LINE, confirming their items were used properly.
• 25% reduction in procurement costs: Knowing actual stock levels enabled precise ordering with no over-purchasing.
• 90% time saved on inventory counts: From 2-3 hours/week down to a 15-minute system check.

"Supply tracking was our biggest headache. Families had doubts, staff wasted time counting. Since CloudNurse, everything is transparent. Families see the data themselves and no longer need explanations."

-- Manager, Wellquest Senior Living