Asia Nursing Home

Overview

Asia Nursing Home is a leading elderly care facility in Bangkok, caring for 30 residents with a team of 15 staff members. The facility has been operating for over 8 years and is well-regarded for its high quality of care.

The Problem

Before CloudNurse, Asia Nursing Home used a paper-based system for all care documentation. The main challenges were:

• Family update calls: Staff had to call each resident's family every day, spending an average of 10-15 minutes per call. This totaled 5-7 hours per day across the team.
• Disorganized paper records: Care logs were scattered, difficult to find retrospectively, and some were illegible due to handwriting.
• Supply shortages: Families brought diapers, wet wipes, and other supplies, but without proper tracking, items often ran out before families were notified.
• Anxious families: Many families called frequently due to lack of updates, adding to staff workload.

The Solution

Asia Nursing Home adopted CloudNurse in March 2025. The transition from paper to digital took just 5 days:

• Days 1-2: The CloudNurse team helped import all resident and family data.
• Day 3: All 15 staff members were trained in a single 1-hour session.
• Days 4-5: Staff began recording data in CloudNurse alongside the paper system.
• Week 2: Paper system was fully retired.

The most-used features:

1. e-Charting for daily care documentation
2. Automatic LINE reports sent to families every evening
3. Supply tracking with automatic alerts when items run low

Results

After 3 months of using CloudNurse:

• 80% reduction in family update time: From 5-7 hours/day down to just 1 hour/day (only for specific inquiries from families).
• 70% fewer incoming calls from families: Families see the data in their LINE reports and feel reassured without needing to call.
• Supplies never run out unnoticed: The system alerts families 3-5 days before items are depleted.
• More time for direct care: Time saved from paperwork is now spent on activities and care.

"CloudNurse completely transformed how we work. Staff have more time to care for residents, and families are reassured because they see a report every day. They no longer need to call and ask."

-- Director, Asia Nursing Home